Submit a Complain!

Submit a Complaint

We’re here to help resolve any issues you may have. Please fill out the form below or contact us directly.

How to Submit a Complaint

To file a complaint, please provide the following details:

Full Name
Order Number (if applicable)
(Your) Email Address:
Phone Number (optional)
Description of the Issue
Preferred Resolution (e.g., refund, replacement, support)

You can send your complaint to: info@7edge.pt

Email: info@7edge.pt
Whatsapp: (+351) 968065391

Complaint Processing

We aim to acknowledge all complaints within 24–48 hours.
Our team will investigate and respond with a resolution within, 2 business days.

Escalation

If you’re not satisfied with our initial response, you may escalate your complaint by replying to the original communication or requesting a supervisor review.

Thank you for bringing your concern to our attention. We are committed to resolving it fairly and promptly.