Return Policies

Return Policy for 14day

Effective Date: 01-03-2025

At 14 day, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, you may return eligible items under the following conditions.

1. Eligibility for Returns

  • Items must be returned within 14 days from the date of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Certain items, such as personalized products, final sale items, and perishable goods, are not eligible for return.

2. How to Initiate a Return

To return an item, follow these steps:

  1. Contact our customer support at info@7edge.pt or (+351) 968 065 391 to request a return authorization.
  2. Pack the item securely, including all original components and proof of purchase.
  3. Ship the item to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds and Processing Time

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method (when the package is in our hand).
  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

  • If you need a different size or color, please return the item and place a new order.
  • Exchanges are subject to stock availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 14 days of delivery with a description and photos of the issue. We will provide a replacement or refund at no extra cost.

6. Contact Us

For any questions about our return policy, please contact us at:

  • Email: info@7edge.pt
  • via whatsapp: (+351) 968 065 391

We appreciate your business and aim to provide a hassle-free shopping experience!