FAQs
📱 Frequently Asked Questions (FAQs)
Welcome to the 7edge.pt help center! Got a question? We’ve got answers. If you still need help, just contact us — we’re happy to assist.
🛍️ Orders & Products
What kind of products do you sell?
We offer high-quality, stylish mobile covers and accessories with a New Age twist. Think protection meets personality — from bold designs to sleek finishes.
Are your covers compatible with all phone models?
We stock covers for the most popular models (iPhone, Samsung). You can filter by device on the product pages. If you don’t see your phone, let us know — we might be adding it soon!
Are the covers protective or just stylish?
Both. Our covers are designed to protect your phone from everyday drops and scratches and look good while doing it.
Do you sell original brand accessories?
We offer a mix of premium third-party accessories and unique, in-house designs. All products are tested for quality and performance.
đźšš Shipping & Delivery
Where do you ship?
We currently ship across Portugal and selected European countries. More locations coming soon!
How long does delivery take?
 Worldwide: 6 to 12 buisness
You’ll receive tracking details as soon as your order ships.
How much does shipping cost?
Shipping is free for orders over €30 (Portugal only). For smaller orders and international delivery, rates are calculated at checkout.
đź’ł Payments & Returns
What payment methods do you accept?
We accept:
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Credit/Debit Cards (Visa, Mastercard)
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MB WAY
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PayPal
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Multibanco (Portugal)
Can I return or exchange an item?
Yes! If you’re not 100% satisfied, you can return unused items within 14 days of delivery. Please check our Returns Policy for details.
My order arrived damaged — what should I do?
We’re really sorry! Please email us at support info@7edge.pt with your order number and a photo of the damaged item, and we’ll make it right.
📦 Other Questions
How do I know which cover fits my phone?
Each product page has a list of compatible models. When in doubt, check your phone’s settings for the exact model name.
Do you offer gift packaging?
Yes! You can select gift packaging at checkout — perfect for birthdays, holidays, or just treating someone special.
Can I track my order?
Absolutely. As soon as your package ships, you’ll get a tracking link via email.
📬 Still need help?
Our customer service team is here for you.
📧 Email: info@7edge.pt
📱 Instagram DMs: @7edge.pt
🕒 Hours: Monday to Friday, 9am – 6pm (WEST)